The purpose of the action is to improve the service and increase the quality of passenger service, as well as to stop and prevent violations committed by railway workers. Ukrzaliznytsia (Ukrainian railways) is interested in customers’ feedback, so it asks to report on such cases on the hotline number and email boxes listed on informative posters and the official website of Ukrainian Railways.

The customers themselves can help to change the quality and service of railway transport for the better. If passengers notice conductors taking stowaways or smuggled goods or ticket touts, as well as somebody being shortchanged, they ought to call by number 0800-50-3222 listed on the ‘Stop corruption’ poster, or write on e-mail: anticor @